Alena Ink blue and frosted glass pendant

We are reducing our carriage paid orders to £300 for our UK customers until the 28th of February 2021.

The reduced carriage paid orders for our Scottish Highlands and Northern Ireland customers will be £500 until the 28th of February 2021.

Coronavirus (COVID-19)

Libra’s Warehouse remains open with deliveries available within five working days. Our office team are remote working and are contactable on the usual number; +44 (0)1223 895800

We aim to dispatch all standard orders within 3-5 working days. Additional options are available for next-day and Saturday deliveries and click and collect.

Deliveries to Republic of Ireland are dispatched within 15 days.

Delivery Charges

England, Scottish Lowlands & Wales:  Carriage Paid Orders are £500 and over, the minimum order value we can accept is £300
Orders of less than £500 will incur carriage costs with a minimum of £50

Scottish Highlands & Scottish Islands: Carriage Paid Orders are £800 and over
Orders of less than £800 will incur carriage costs with a minimum of £80 per pallet

Northern/Republic of Ireland: Carriage Paid Orders are £800 and over
Orders of less than £800 will incur carriage costs with a minimum of £100 per pallet

Rest of Europe: Minimum order 1000€. Terms are ex-works. Delivery will be charged in addition at cost and will be added to your invoice.

Rest of World: Minimum order 1000€. Orders are FOB UK Port or you may organise for your carrier to collect from the Libra Warehouse, 339 Exning Road, Newmarket, Suffolk, CB8 0AT, England
By signing our terms you are agreeing to pay our quoted delivery charges. Libra must be notified if deliveries cannot be accepted on pallets. Business carriers travel alone and will need assistance in off loading. Deliveries to residential addresses are not possible

Returns

Damages or discrepancies must be reported in writing to our ‘returns’ help desk within 10 working days of receipt.
Credits or replacements can only be made once photographic evidence or the goods have been returned for inspection.
Customers must contact Libra and an RMA (return of merchandise authorisation number) must be obtained prior to returning goods
Libra will process all claims within 10 working days of collection.
It is the customer’s responsibility to check delivery for damages & shortages and to mark the carrier POD accordingly.
Claims made after the 10 day of delivery date will not be considered.