We aim to dispatch all standard orders within 3-5 working days. Additional options are available for next-day and Saturday deliveries and click and collect.
Deliveries to Republic of Ireland are dispatched within 15 days.
Minimum Orders & Delivery Charges
England, Scottish Lowlands & Wales: Carriage Paid Orders are £500 and over, the minimum order value we can accept is £300.
Orders of less than £500 will incur carriage costs with a minimum of £50
Scottish Highlands & Scottish Islands: Minimum order is £800 and is carriage paid.
Northern Ireland: Minimum invoice value is £1000 and is carriage paid. Terms are DDP.
Republic of Ireland: Minimum invoice value is £1300 and is carriage paid. Terms are DDP.
Rest of Europe & Rest of World: Minimum order £1000. Terms are ex-works. Delivery to be arranged directly with your shipper.
Returns
Damages or discrepancies must be reported in writing to our returns help desk within 10 working days of receipt.
Credits or replacements can only be made once photographic evidence or the goods have been returned for inspection.
Customers must contact Libra and an RMA (return of merchandise authorisation number) must be obtained prior to returning goods
Libra will process all claims within 10 working days of collection.
It is the customers responsibility to check delivery for damages & shortages and to mark the carrier POD accordingly.
Claims made after the 10 day of delivery date will not be considered.
