6.1.1 We use specialist trusted third party carriers to deliver our orders based on delivery location and order size. We aim to deliver to you within five working days. We endeavour to deliver your order in one shipment but reserve the right to deliver in more than one order if we are using alternative delivery methods for more fragile products.

6.1.2 There will be a surcharge applicable on all orders under the carriage paid values as outlined below. These will be notified following receipt of Your Purchase Order. Orders below carriage paid which we are able to fit onto a pallet are subject to a charge of a minimum of £50 per pallet plus a surplus fuel charge as dictated by our carrier. Our team will be happy to provide a quote prior to dispatch. Orders below carriage paid which can be sent via parcel delivery are subject to the charges outlined in clause 6.2.

6.1.3 Carriage paid order values excluding VAT are as follows:

  • England, Scottish Lowlands & WalesMinimum order £300. Carriage Paid Order £500.
  • Scottish Highlands & IslandsMinimum Order £300. Carriage Paid Order £800
  • Northern Ireland:Minimum Order £300. Carriage Paid on DDP £1000.
  • Republic of IrelandMinimum Order £300 ex-works. Carriage Paid on DDP £1300 + 5% Import customs charge
  • Rest of Europe & Rest of World: Minimum order £300 ex-works. £500 FCA + £50 Export customs charge
  • Collection: Minimum order £300

6.1.4 Delivery times to Ireland, Scottish Highlands and Islands (including Isle of Man and Isle of Wight) will generally be 10 working days from confirmation of your order. Delivery surcharges will be applicable and our team will be happy to provide a quotation upon request.

6.1.5 Deliveries are made between 9am – 5pm Monday to Friday. A £25 charge will be added to your invoice if a timed delivery is requested. Where a delivery is unable to be completed due to the customer we will pass on the cost of re-delivery.  Fuel surcharges and driver retention surcharges received from our carriers may be levied with prior notice.

6.1.6 Pallet deliveries are made by our carefully selected partner on articulated lorries fitted with tail lifts. Please ensure that our carriers have suitable access and are able to stop and unload safely. We must be made aware of any delivery restrictions prior to the dispatch of your goods. You are responsible for ensuring that all details are correct as we cannot be held liable for any failed delivery arising from incorrect information which you have provided.

6.2.1 Delivery Methods and Pricing. For trade orders we try to deliver as much as possible via our trusted pallet network partner. Larger products like furniture are often more safely delivered via two man carrier. This means that occasionally we will deliver different products from your order via separate carriers. Where this occurs we will inform you in advance. In this case delivery times may increase from 5 to 10 working days.  

6.2.2 Direct to Consumer orders and trade orders below carriage paid are subject to the following charges. One man deliveries are based on cbm (cubic metres) and two man deliveries are based on weight (in kg). Both delivery methods include delivery to room of choice.

6.2.3 Should you require assembly and packaging removal and recycling then we are able to offer this at a cost of £1.20 per minute. However, this must be booked at the time you place your order with us.

1 man

Libra cost ex vat


2 man

Libra cost ex vat

Upto 0.35cbm



Upto 60kg






























200+ kg (additional kg  priced at £1 per kg)


6.2.4 All deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to London, Wales, South West England, Scottish Highlands and Islands. Our team will confirm delivery charges upon receipt of your order.

6.2.5 We are also able to quote on an FOB basis for direct containers.

6.2.6 Parcel deliveries are despatched using a carefully selected courier depending on product type. Charges are based on cbm (cubic metres) and weight. Your order will take approximately five working days to be delivered.


Libra cost ex vat

upto 15 kg


15.1-20 kg


20.1-25 kg


25.1-30 kg


Over 30kg or over 1cbm


6.2.7 The above charges are on a per item basis. All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to Scottish Highlands and Islands. Our team will confirm delivery charges upon receipt of your order.

6.2.8 We aim to dispatch orders within 5 working days, stock permitting. Please add an extra 5 working days for large furniture items. For made to order items please refer to the date specified at point of order. Made To Order sofas are usually delivered between 12 and 16 weeks.

6.2.9 If one or more of your items is on pre-order, your items will not be delivered until the date specified at the time of ordering. If your purchase consists of products in stock and also products on pre-order, your available products will be dispatched within 5 working days. However, if your pre-ordered items are due into stock within the next two weeks, we will hold your entire order for one delivery at the earliest opportunity.

6.2.10 If our supply of Products is delayed by an event outside our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact us to end the Contract and receive a refund for any Products You have paid for but not received.

6.6 The Products will become your responsibility from the time We deliver the Products to the address You gave us or You collect them from Us.

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