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Terms and Conditions


Summary of Libra Company Trading Terms Effective 01 July 2022
(REFERS TO OUR FULL TERMS AND CONDITIONS)

Introduction

Welcome to Libra’s terms and conditions (“Terms“). Privacy, security, confidentiality, and great customer service are important to Libra. The following Terms endeavour to make our website a safe and easy place to shop. These Terms apply to the use of this Website and the supply of Products through the Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms please do not use our Website.

Before you place an order with us, if you have any questions relating to these Terms please contact our Customer Services team on +44 (0) 1223 895800 or email us at sales@thelibracompany.co.uk . Our lines are open Monday-Friday, between 8.30am and 5.00pm, closed on weekends and Bank Holidays. Please note that all calls to our Customer Service team may be subject to your standard telephone charges. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

We amend these Terms from time to time as set out in paragraph 16. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

1) INFORMATION ABOUT US AND HOW TO CONTACT US

2) USE OF THE WEBSITE

3) PURCHASE OF PRODUCTS

4) DESCRIPTION OF PRODUCTS

5) PRICE AND PAYMENT

6) MINIMUM ORDERS AND CARRIAGE CHARGES

7) BACK ORDERS

8) DAMAGES, DISCREPANCIES AND RETURNS

9) PAYMENT TERMS

10) ACCOUNT TERMS

11) MADE TO ORDER

12) CONFIDENTIALITY

13) TRADING ONLINE

14) IMAGE USE

15) YOUR RIGHTS TO END THE CONTRACT

16) HOW TO END THE CONTRACT WITH US

17) IF THERE IS A PROBLEM WITH THE PRODUCTS

18) THIRD PARTY LINKS

19) PRIVACY

20) PROMOTIONS

21) OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

22) CHANGES TO THESE TERMS

23) INTELLECTUAL PROPERTY AND RIGHT TO USE

24) OTHER IMPORTANT TERMS

25) UPHOLSTERY GUARANTEE

1) INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 Who We are. We are Libra Scale Company Limited trading as The Libra Company, a company registered in England and Wales. Our company registration number is 1678770 and our registered office is at 339 Exning Road, Newmarket, CB8 OAT. Our registered VAT number is GB263 4667 84.

1.2 How to contact Us. You can contact us by telephoning our Customer Services team on +44 (0) 1223 895800 or by writing to Us at sales@thelibracompany.co.uk.

1.3 How We may contact You. If We have to contact You We will normally do so by writing to You at the email address provided in your order but may also contact You by telephone or post using the telephone number or postal address provided in your order.

DEFINITIONS

  • Personal Information” means the details provided by You on registration;
  • Product” means a product displayed for sale on the Website;
  • We/Us/Libra” means Libra Scale Company Limited trading as Libra of 339 Exning Road, Newmarket, CB8 0AT
  • Website” means the website located at www.thelibracompany.com or any subsequent URL which may replace it;
  • “Writing” or “Written” includes emails;
  • You/the customer” means the buyer of Libra products and the user of this Website.

2) USE OF THE WEBSITE

2.1 Access

You are provided with access to this Website in accordance with these Terms and any orders placed by You must be placed strictly in accordance with these Terms.

2.2 Registration

2.2.1 By registering as a user of our Website, You warrant that:

(a) the Personal Information which You provide when You register as a user is true, accurate, current and complete in all respects; and
(b) You will notify Us immediately of any changes to the Personal Information by contacting our Customer Services team by email at sales@thelibracompany.co.uk, or calling us on +44 (0) 1223 895800.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.

2.2.3 We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to You and We shall not be liable to You or any third party for any modification to or withdrawal of the Website.

3) PURCHASE OF PRODUCTS

3.1 Ordering

3.1.1 By placing an order through our Website, You warrant that You are:

    1. legally capable of entering into binding contracts;
    2. at least 18 years old;

3.1.2 An email address must be entered to place an order with Us. By placing an order with Us You agree that email will be used as the standard means of communication.

3.1.3 When placing an order You will have the option to be added to our promotional emailing list. You will only be added if you opt in. You can opt out of promotional email activity at any time by clicking on the “unsubscribe” link at the bottom of any marketing email, or by contacting our Customer Services team. It may take up to 7 days for the change to take effect. You will remain opted out of promotional email activity until You change your Mailing Preferences again

3.1.4 All orders are subject to availability and Libra reserves the right to refuse orders from customers.

3.1.5 48 hours notification of cancellation of orders must be made in writing prior to dispatch.

3.1.6 Libra reserves the right to cancel orders at any time for any reason.

3.1.7 Libra reserves the right to wait for cleared funds before releasing goods.

3.2 How the contract is formed between You and Us

3.2.1 After placing an order, You will receive an email from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Us to buy a Product. All orders are subject to acceptance by Us, and We will confirm such acceptance to You by sending You an email that confirms that the Product has been dispatched (the “Dispatch Confirmation“). The contract between You and Us (“Contract“) will only be formed when We send You the Dispatch Confirmation.

3.2.2 The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3.2.3 Non-acceptance of an order may be a result of one of the following:

  • The Product You ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or Product description error.
  • You not meeting the eligibility to order criteria set out in these Terms.

If We are unable to accept your order, We will inform You of this and will not charge You for the Product.

3.2.4 If You do require any information regarding orders You have placed with Us please call us on +44 (0) 1223 895800 or write to Us at sales@thelibracompany.co.uk

4) DESCRIPTION OF PRODUCTS

4.1 We will take all reasonable care to ensure that all details and descriptions of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although We aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment You place an order.

4.2 The images of the Products on this Website are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

4.3 The packaging of the Products may vary from that shown in images on our Website.

5) PRICE AND PAYMENT

5.1 Where to find the price for the Products. The price of the Products on the Wholesale Website are exclusive of VAT, whereas the Suggested retail prices or SRPs shown on the Wholesale Website are inclusive of VAT. We take all reasonable care to ensure that the price of the Products advised to You is correct. However please see paragraph 5.3 for what happens if We discover an error in the price of the Products You order.

5.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date We supply the Products, We will adjust the rate of VAT that You pay, unless You have already paid for the product in full before the change in the rate of VAT takes effect.

5.3 What happens if We got the price wrong. It is always possible that, despite our best efforts, some of the Products We sell may be incorrectly priced. We will normally check prices before accepting your order so that, where a Product’s correct price at your order date is less than our stated price at your order date, We will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to You, We will contact You for your instructions before We accept your order. If We accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by You as a mispricing, We may end the Contract, refund You any sums You have paid and require the return of any Products provided to You.

5.4 When You must pay and how You must pay. We accept payment with VISA, VISA Electron, Mastercard, and BACS. Proforma accounts must pay for the Products before We dispatch them. We will charge your payment method when You complete your order with US.

5.5 Prices are liable to change at any time without notice, but changes will not affect orders where we have already sent You a Dispatch Confirmation.

5.6 Every effort has been made on this Website to ensure that shopping online is safe and secure. We cannot be responsible for the fraudulent use on our Website of a lost credit card but will assist your credit card company where necessary once You have reported the fraud to them.

5.7 Pricing and VAT outside of the UK

5.7.1 If you order products from our website for delivery to Northern and Republic of Ireland, they will be subject to DDP Terms which means Libra pays delivery and duty. This includes any Customs import and export declaration charges. If You order Products from our Website for delivery outside the UK, to any destination other than Northern and Republic of Ireland they will be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

5.7.2 Please also note that You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by You of any such laws.

6) ORDERS AND CARRIAGE CHARGES

6.1.1 We use specialist trusted third party carriers to deliver our orders based on delivery location and order size. We aim to deliver to you within five working days. We endeavour to deliver your order in one shipment but reserve the right to deliver in more than one order if we are using alternative delivery methods for more fragile products.

6.1.2 There will be a surcharge applicable on all orders under the carriage paid values as outlined below. These will be notified following receipt of Your Purchase Order. Orders below carriage paid which we are able to fit onto a pallet are subject to a charge of a minimum of £50 per pallet plus a surplus fuel charge as dictated by our carrier. Our team will be happy to provide a quote prior to dispatch. Orders below carriage paid which can be sent via parcel delivery are subject to the charges outlined in clause 6.2.

6.1.3 Carriage paid order values excluding VAT are as follows:

  • England, Scottish Lowlands & WalesMinimum order £300. Carriage Paid Order £500.
  • Scottish Highlands & Islands: Minimum Order £300. Carriage Paid Order £800
  • Northern Ireland:Minimum Order £300. Carriage Paid on DDP £1000.
  • Republic of Ireland: Minimum Order £300 ex-works. Carriage Paid on DDP £1300 + 5% Import customs charge
  • Rest of Europe & Rest of World: Minimum order £300 ex-works. £500 FCA + £50 Export customs charge
  • Collection: Minimum order £300

6.1.4 Delivery times to Ireland, Scottish Highlands and Islands (including Isle of Man and Isle of Wight) will generally be 10 working days from confirmation of your order. Delivery surcharges will be applicable and our team will be happy to provide a quotation upon request.

6.1.5 Deliveries are made between 9am – 5pm Monday to Friday. A £35 charge will be added to your invoice if a timed delivery is requested. Where a delivery is unable to be completed due to the customer we will pass on the cost of re-delivery.  Fuel surcharges and driver retention surcharges received from our carriers may be levied with prior notice.

6.1.6 Pallet deliveries are made by our carefully selected partner on articulated lorries fitted with tail lifts. Please ensure that our carriers have suitable access and are able to stop and unload safely. We must be made aware of any delivery restrictions prior to the dispatch of your goods. You are responsible for ensuring that all details are correct as we cannot be held liable for any failed delivery arising from incorrect information which you have provided.

6.2.1 Delivery Methods and Pricing. For trade orders we try to deliver as much as possible via our trusted pallet network partner. Larger products like furniture are often more safely delivered via two man carrier. This means that occasionally we will deliver different products from your order via separate carriers. Where this occurs we will inform you in advance. In this case delivery times may increase from 5 to 10 working days.  

6.2.2 Direct to Consumer orders and trade orders below carriage paid are subject to the following charges. One man deliveries are based on cbm (cubic metres) and two man deliveries are based on weight (in kg). Both delivery methods include delivery to room of choice.

6.2.3 Should you require assembly and packaging removal and recycling then we are able to offer this at a cost of £1.20 per minute. However, this must be booked at the time you place your order with us.

1 man

Libra cost ex vat

 

2 man

Libra cost ex vat

Upto 0.35cbm

£40

 

Upto 60kg

£70

0.36-0.75cbm

£50

 

60.1-80kg

£80

0.75-1.20cbm

£70

 

80.1-100kg

£100

1.21-1.60cbm

£120

 

100.1-120kg

£120

   

120.1-140kg

£145

   

140.1-160kg

£160

   

160.1-180kg

£175

   

180.1-200kg

£190

   

200+ kg (additional kg  priced at £1 per kg)

£215

6.2.4 All deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to London, Wales, South West England, Scottish Highlands and Islands. Our team will confirm delivery charges upon receipt of your order.

6.2.5 We are also able to quote on an FOB basis for direct containers.

6.2.6 Parcel deliveries are despatched using a carefully selected courier depending on product type. Charges are based on cbm (cubic metres) and weight. Your order will take approximately five working days to be delivered.

Parcels

Libra cost ex vat

upto 15 kg

£12

15.1-20 kg

£15

20.1-25 kg

£20

25.1-30 kg

£30

Over 30kg or over 1cbm

£50

6.2.7 The above charges are on a per item basis. All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to Scottish Highlands and Islands. Our team will confirm delivery charges upon receipt of your order.

6.2.8 We aim to dispatch orders within 5 working days, stock permitting. Please add an extra 5 working days for large furniture items. For made to order items please refer to the date specified at point of order. Made To Order sofas are usually delivered between 12 and 16 weeks.

6.2.9 If one or more of your items is on pre-order, your items will not be delivered until the date specified at the time of ordering. If your purchase consists of products in stock and also products on pre-order, your available products will be dispatched within 5 working days. However, if your pre-ordered items are due into stock within the next two weeks, we will hold your entire order for one delivery at the earliest opportunity.

6.2.10 If our supply of Products is delayed by an event outside our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact us to end the Contract and receive a refund for any Products You have paid for but not received.

6.6 The Products will become your responsibility from the time We deliver the Products to the address You gave us or You collect them from Us.

6.7 Title to the Goods shall not pass to the Customer until:

  • We receive payment in full (in cash or cleared funds) for the Goods and any other goods that we have supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; or
  • if earlier, the Customer resells the Goods, in which case title to the Goods shall pass to the Customer immediately before such resale.

6.8 The Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before we receive payment for the Goods. However, if the Customer resells the Goods before that time it does so as principal and not as our agent.

6.9 If before title to the Goods passes to the Customer, the Customer:

  • becomes insolvent or bankrupt; or
  • goes into liquidation, receivership or administration; or
  • is wound up or enters into a composition or arrangement with its creditors; or
  • ceases or threatens to cease to carry on business; or
  • we reasonably believe that any of the events mentioned above is about to occur in relation to the Customer and notify the Customer accordingly,

then, without limiting any other right or remedy we may have:

  • the Customer’s right to resell the Goods or use them in the ordinary course of its business ceases immediately; and
  • we may at any time:
    • require the Customer to deliver up all Goods in its possession which have not been resold, or irrevocably incorporated into another product; and
    • if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

7) BACK ORDERS

7.1 If an item is out of stock, we do offer to hold the item on back order. If your pre-ordered items are due into stock within two weeks, we will hold your entire order for one delivery at the earliest opportunity. If you change your mind about an item that you have pre-ordered, then it is your responsibility to cancel that order. You may cancel back orders at any time prior to despatch by contacting sales@thelibracompany.co.uk. Pre-order dates are subject to change, and we reserve the right to cancel any back orders.

7.2 For orders placed on a pro-forma basis, the stock will be held for a maximum of 14 days. If payment has not been received within this timeframe the order will be automatically cancelled.

7.3 Libra may deliver Your order by instalments which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment will not entitle You to cancel any other instalment.

  • Back Orders will automatically be sent out once they reach carriage paid unless a cancellation request is received in writing.

8) DAMAGES, DISCREPANCIES AND RETURNS

8.1 All damaged goods or discrepancies must be notified in writing, email to returns@thelibracompany.co.uk  within 5 working days, including photographs of any damage or quality concerns to be eligible for a replacement, credit or discount.  It is the Customer’s responsibility to thoroughly check the goods within a reasonable time scale.  The team will advise whether to return the faulty merchandise or to dispose of it. Claims after the fifth working day will not be considered.

8.2 At Libra’s discretion returns for Non-Faulty or unwanted items may be accepted. The cost and safe return of non-faulty or unwanted items is the customer’s responsibility. Libra will charge a 20% re-stocking fee.

8.3 All returned goods must be in their original packaging and are subject to a full Quality Control inspection before any decision regarding a refund is made. Libra has the final say on whether an item is defective or not. The value of the refund issued is at Libra’s discretion. When the decision to refund has been made a Credit Note will be issued to your trade account.

8.4 Most Libra products are hand finished or hand made. Therefore variances in colour or finish may occur. These are intentional outcomes of production processes and they add to the natural beauty of our collection.

8.5 We recommend that our customers are fully satisfied aesthetically with our lighting products on delivery, before booking any electrician appointments for installation. Libra cannot be held liable for any costs incurred should your order arrive later than expected or the product is not to your satisfaction.

9) PAYMENT TERMS

9.1 The first order will be on a pro forma basis, there will then be an option to apply for a credit account. Proforma invoices may be paid for by card or BACS.

9.2 Account holders – payment is required within 30 days from date of invoice; outstanding orders may be held if payment is not received within this time.

9.3 If payments are consistently overdue, we reserve the right to withdraw credit terms without notice.

  • Payment of invoices shall be made in pounds Sterling (GBP) or Euros in full without deduction or set-off or counterclaim unless otherwise agreed by the Seller. The withholding of payment to offset against expected credit notes will not be accepted.
  • Libra reserves the right to withdraw credit facilities at any time and to seek immediate payment of all amounts due.
  • Libra will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if it is not paid according to agreed credit terms.

10) ACCOUNT TERMS

10.1 Libra Company reserves the right to close trade accounts without notice. If no orders are received within 12 months your wholesale account will automatically be made inactive. You would then need to reconfirm your account details before placing orders.

10.2 Libra is a trade only supplier and requires evidence of business trading before supplying any trade customer. Trade application forms can be found at www.thelibracompany.co.uk

10.3 Libra reserves the right to reject any application it considers is not from a ‘bona fide’ trade customer.

11) MADE TO ORDER PRODUCTS

Any ‘Made to Order’ Goods specified in the Buyer’s Purchase Order will be confirmed in writing by the Seller. If the Seller does not receive a written response from the Buyer within 2 working days of receipt of the order confirmation stating that the order is incorrect, the Buyer shall be liable for payment of the Goods, unless otherwise specified by the Seller.

12) CONFIDENTIALITY

12.1 You shall not, without our written consent, disclose or allow to be disclosed any confidential information regarding Libra (e.g. our design drawings, specifications, samples, supplier details provided for compliance purposes). This restriction shall remain in force for a period of 5 years from the date of sharing information. This restriction does not apply to any information (a) known to the Customer before the information was disclosed by us and not subject to any duty of confidentiality; or (b) already lawfully disclosed into the public domain; or (c) which is required to be disclosed by law.

12.2 You shall not approach our factories or suppliers to attempt to develop or buy products which replicate those designed and supplied by Libra.

13) TRADING ONLINE

13.1 You must not use Libra’s intellectual property including but not limited to Libra’s trade mark, logo or brand for the marketing and sale of Libra products online, in social media or in any advertising and marketing collateral. You are not permitted to and must not use any of Libra’s product names, product codes, product references or barcodes or any abbreviations thereof on your website or social media platform.

13.2 Libra may under specific circumstances enter into a contract with an online only retailer to market Libra’s products using intellectual property owned by Libra which includes but is not limited to Libra branding, product names, product codes, trade name and product names. In this occasion Libra shall enter into a contract for a limited period and this contract shall terminate at the end of the date specified in the contract.

13.3 You must not advertise or promote Libra products on eBay, Amazon, Google Shopping, or Etsy without express written permission from the Directors of Libra.

13.4 You must not stimulate the sale of the Seller’s products in a manner that may damage the image or reputation of Libra. Any action taken by you which Libra deems to have a negative impact on its reputation may result in the termination of your account.

14) IMAGE USE

14.1 Libra retains all intellectual property rights for its photographic images which it uses to market and promote its products. You are allowed to use Libra’s individual product photos for the purposes of marketing and selling its products. Unless Libra has expressly authorised the use of its lifestyle and mood photographs then you must not use lifestyle and mood photographs in online selling or in marketing activity and point of sale material. The use of Libra images outside of these these Terms and Conditions will result in your account being terminated.

15) YOUR RIGHTS TO END THE CONTRACT

 15.1 You can always end your Contract with Us. Your rights when You end the Contract will depend on what You have bought, whether there is anything wrong with it, how We are performing and when You decide to end the Contract:

(a) If what You have bought is faulty or misdescribed You may have a legal right to end the Contract (or to get the Products repaired or replaced or to get some or all of your money back),

(b) If You want to end the Contract because of something We have done or have told You We are going to do, see paragraph 14.2; and

15.2 Ending the contract because of something We have done or are going to do. If You are ending a Contract for a reason set out at (a) to (d) below the Contract will end immediately and We will refund You in full for any products which have not been provided and You may also be entitled to compensation. The reasons are:

(a) We have told You about an upcoming change to the Products or these Terms which You do not agree to (see paragraph 16); or

(b) We have told You about an error in the price or description of the Product You have ordered and You do not wish to proceed; or

(c) There is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(d) You have a legal right to end the Contract because of something We have done wrong.

16) HOW TO END THE CONTRACT WITH US

16.1 Tell us You want to end the Contract. To end the Contract with Us, please let Us know by doing one of the following:

(a) Phone or email. Call our Customer Services team on +44 (0) 1223 895800 or email Us at sales@thelibracompany.co.uk. Please provide your name, account number, details of the order and, where available, your phone number and email address.

16.2 Returning Products after ending the Contract. If You end the Contract for any reason after Products have been dispatched to You or You have received them, You must return them to Us. You must either return the Products in person to where You collected them or post them back to us at Libra, 339 Exning Road, Newmarket, CB8 0AT  or (if they are not suitable for posting) allow us to collect them from You which may be subject to collection charges. Please call our Customer Services team on +44 (0) 1223 895800 or email Us at sales@thelibracompany.co.uk for a return label or to arrange collection. If You are exercising your right to change your mind and We have not offered to collect the Products from You, You must send off the Products within 14 days of telling Us You wish to end the Contract. All Products must be returned in their original packaging (including the outer box) and condition in which they were received.

16.3 How We will refund You. We will refund You the price You paid for the Products including delivery costs, by the method You used for payment. However, We may make deductions from the price, as described below.

16.4 When your refund will be made. We will make any refunds due to You as soon as possible.  Your refund will be made within 14 days from the day on which We receive the Products back from You or, if earlier, the day on which You provide us with evidence that You have sent the Products back to us. For information about how to return a Product to us, see paragraph 8.2. If We have offered to collect the Products, your refund will be made within 14 days of us processing the collection. The refund can only be credited back onto the original payment method used to purchase the Products.

17) IF THERE IS A PROBLEM WITH THE PRODUCTS

17.1 How to tell us about problems. If You have any questions or complaints about the Products, please contact Us. You can telephone our Customer Services team on +44 (0) 1223 895800 or by writing to Us at sales@thelibracompany.co.uk .

17.2 Your obligation to return rejected Products. See point 8 for details on our returns policy.

18) THIRD PARTY LINKS

18.1 Links to third party websites on the Website are provided solely for your convenience. If You use these links, You leave the Website. We have not reviewed any of these third party websites and do not control and We are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to the Website, You do so entirely at your own risk.

19) PRIVACY

19.1 We process information about You in accordance with our Privacy Policy. By using our Website, You consent to such processing and You warrant that all data provided by You is accurate.

19.2 If You telephone one of our customer service representatives, We may keep a recording of that call for training purposes.

20) PROMOTIONS

20.1 Libra may offer items at reduced promotional prices from time to time. Where these prices are offered as part of our monthly promo, any orders you place must be invoiced by us within 60 days of date of order.

20.2 Voucher codes are not exchangeable for cash and can only be used once per transaction. Voucher codes cannot be used in conjunction with any other offer or voucher code.

20.3 Discounts and promotional discount codes offered by the Website are valid only for use as part of a purchase made via the Website, unless otherwise stated.

20.4 If You return to us for a refund a Product which has been purchased with a voucher code, We will refund to You the full price of that item less the value of the voucher code used.

20.5 Voucher codes and promotional discount codes cannot be used towards delivery charges.

21) OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

21.1 We are responsible to You for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and You knew it might happen, for example, if You discussed it with Us during the sales process.

21.2 We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products and for defective products.

21.3 We are not liable for business losses. We only supply the Products for domestic and private use. If You use the Products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

22) CHANGES TO THESE TERMS

21.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

22.2 Every time You order Products from us, the Terms in force at the time of your order will apply to the Contract between You and Us.

22.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

22.4 If We have to revise these Terms as they apply to your order, We will contact You to give You reasonable advance notice of the changes and let You know how to cancel the Contract if You are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products You have yet to receive. If You opt to cancel, You will have to return (at our cost) any relevant Products You have already received and We will arrange a full refund of the price You have paid, including any delivery charges.

22.5 In selling Libra products, you are bound to the most recent version of the Terms.

22.6 The above Terms are governed by English law.

23) INTELLECTUAL PROPERTY AND RIGHT TO USE

23.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by Us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.

23.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

23.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that You may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

23.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

23.5 The Customer acknowledges and agrees that all rights in “Libra” and “The Libra Company” names (Trade Names) shall remain with us, and that the Customer has and will acquire no right in them.

23.6 The Libra brand name and Libra logo are protected Libra trademarks. You must refrain from using Libra trademarks in a way that may be harmful to the reputation of these trademarks.

23.7 You must not advertise or promote Libra products on eBay, Amazon, Etsy or other Multi Retailer selling websites or in a manner that may damage the reputation of Libra.

23.8 You must not use the name Libra in a domain name. Using a specific subpage named ‘Libra’ is only permitted upon written consent from Libra. Your identity must be clearly visible on every page of your Website, in order to avoid all confusion regarding the identity of the owner of the Website.

24) OTHER IMPORTANT TERMS

24.1 We may transfer this Contract to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will either:

(a) tell You in writing if this happens and ensure that the transfer will not affect your rights under the Contract; or

(b) contact You to let You know if We plan to do this. If You are unhappy with the transfer You may contact Us to end the Contract within 30 days of Us telling You about it and We will refund You any payments You have made in advance for Products not provided.

24.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if We agree to this in writing.

24.3 Nobody else has any rights under this Contract. This Contract is between You and Us. No other person shall have any rights to enforce any of its terms.

24.4 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

24.5 Even if We delay in enforcing this Contract, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of your breaking this Contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

24.6 Which laws apply to this Contract and where You may bring legal proceedings. These Terms are governed by English law and You can bring legal proceedings in respect of the Products in the English courts.  

25. Our Upholstery guarantee is related to the following Libra MTO upholstery models: The Christchurch, The Henham, The Kentwell and The Ickworth.

We’re proud to put our name to each and every piece of handcrafted upholstery Libra furniture. Hand assembled in Lancashire, England, by a skilled team, each item goes through rigorous testing and quality control, to ensure it meets our high standards, as well as our customers. We take confidence in offering a 15 year frame guarantee on our Libra MTO Sofas, excluding legs.

All Libra MTO furniture comes with a 2 year fabric guarantee, and 2 year spring guarantee.

All guarantees are valid from the date of delivery to the original retailer, and cover claims made only by the original owner of products, with regular use, purchased from our partner retailers only. This guarantee is non-transferable. They do not cover any damages cause by abnormal use, poor storage conditions, accidents, negligence by you or any third party, or for commercial or institutional use.

As manufacturers we cannot be held responsible for any problems relations to any forms of treatment applied by the consumer or third party or non-compliance with the Upholstery Care Guide issued with our products.

Any alterations and non-approved repairs will invalidate the claim.

This guarantee does not affect your statutory rights.

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