Terms and Conditions

Summary of Trading Terms Effective as at 1 JANUARY 2019

  1. Prices
    • All prices are quoted exclusive of Value Added Tax
    • All prices are quoted Ex Works. The Libra Company (“Libra”) reserves the right to charge for delivery to the customer’s premises as below
  1. Sale & Purchase
    • Opening orders need to be a minimum of £500 and are on a proforma basis. We require a deposit of 20% of the total amount to reserve your stock.
    • All orders are subject to availability and Libra reserves the right to refuse orders from customers.
    • 48 hours Notification of cancellation of orders must be made in writing prior to dispatch.
    • Back Orders will automatically be sent out unless a cancellation request is received in writing.
    • Orders will be held for a maximum of three months before being deleted.
    • At Libra’s discretion goods may be accepted for return and credit. Libra reserves the right to charge £60 for collection from the customer’s premises and a 20% re-stocking fee for mainland UK sales.
    • Libra reserves the right to wait for 7 days for funds to clear before releasing goods.
    • Libra prohibits the marketing and selling of any goods on any third party website such as EBay & Amazon.
  1. Credit
    • All goods remain the property of Libra until the customer has paid all sums owing to Libra on any account.
    • Credit account invoices shall be due for payment in full 30 days from the date of Invoice.
    • Payment of invoices shall be made in pounds Sterling (GBP) or Euros in full without deduction or set-off or counterclaim unless otherwise agreed by the Seller.
    • Libra reserves the right to withdraw Credit facilities at any time and to seek immediate payment of all amounts due.
    • Libra will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if it is not paid according to agreed credit terms.
    • Interest shall be payable on overdue accounts at the rate of 5% over base rate.
    • The withholding of payment to offset against expected credit notes is strictly prohibited.
  1. Delivery
  • England, Scottish Lowlands & Wales:  Carriage Paid Orders are £500 and over, the minimum order value we can accept is £300
    Orders of less than £500 will incur carriage costs with a minimum of £50
  • Scottish Highlands & Scottish Islands: Carriage Paid Orders are £800 and over
    Orders of less than £800 will incur carriage costs with a minimum of £80 per pallet
  • Northern/Republic of Ireland: Carriage Paid Orders are £800 and over
    Orders of less than £800 will incur carriage costs with a minimum of £100 per pallet
  • Rest of Europe: Minimum order 1000€. Terms are ex-works. Delivery will be charged in addition at cost and will be added to your invoice.
  • Rest of World: Minimum order 1000€. Orders are FOB UK Port or you may organise for your carrier to collect from the Libra Warehouse, 339 Exning Road, Newmarket, Suffolk, CB8 0AT, England
  • By signing these terms you are agreeing to pay our quoted delivery charges. Libra must be notified if deliveries cannot be accepted on pallets. Business carriers travel alone and will need assistance in offloading. Deliveries to residential addresses are not possible.
  1. Returns
  • Damages or discrepancies must be reported in writing to our ‘returns’ help desk within 10 working days of receipt.
  • Credits or replacements can only be made once photographic evidence or the goods have been returned for inspection.
  • Customers must contact Libra and an RMA (return of merchandise authorisation number) must be obtained prior to returning goods
  • Libra will process all claims within 10 working days of collection.
  • It is the customer’s responsibility to check delivery for damages & shortages and to mark the carrier POD accordingly.
  • Claims made after the 10 day of delivery date will not be considered.

Libra Scale Company Ltd, 339 Exning Rd, Newmarket, Suffolk, CB8 0AT, England
t: + 44 (0) 1223 895 800 e: sales@thelibracompany.co.uk w: thelibracompany.co.uk
t/a The Libra Company  Directors: P J McLaughlin, A W Scott Registered in England no: 1678770  VAT no: GB 214 9984 34



Libra Interiors l Social Media Terms and Conditions


  1. The promoter is: Libra Scale Company Ltd (company no. 1678770) whose registered office is at 339 Exning Rd, Newmarket, Suffolk, CB8 0AT, England
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Libra Scale Company Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via:
    1. Facebook: https://www.facebook.com/TheLibraCompany/
    2. Instagram: https://www.instagram.com/thelibracompany/
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be Monday 15th December 2019 at 11.59pm. After this date no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:
    1. Like the post
    2. Tag a friend in the comments and let us know what you would like to buy with the £50 voucher
  10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  12. The prize is as follows:

1 x £50 voucher to spend at the Clearance Showroom at 3 Coldhams Lane, Cambridge, CB1 3EP

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  2. Winners will be chosen by an independent adjudicator or panel of judges appointed by the Promoter.
  3. The winner will be notified by DM on Facebook/Instagram within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be collected / is delivered.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s names will be available 28 days after closing date by emailing the following address: presscontact@thelibracompany.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to Libra Scale Company Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.thelibracompany.com/privacy-policy/


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