Customer Loyalty Programme

The strength and determination shown by so many of our customers throughout the last few months has been phenomenal and we are truly grateful for your ongoing loyalty.

In return, and to show our gratitude and commitment, we have designed a new loyalty programme.

The loyalty programme is now live and is designed to make buying from Libra simpler and more rewarding than ever.

 

As your loyalty grows, so does your package of benefits. Unlock each tier for extra rewards: even more exclusive perks, promotions and benefits.

 

Chandelier Display From The Libra Company at Spring Fair

Bronze

Annual turnover £0-7K
  • Dedicated Point of contact
  • Access to our trade website
  • You can buy most items in single units
  • Access to trade showroom and virtual tour

Chandelier Display From The Libra Company at Spring Fair

Silver

Annual turnover £7-20K rewards you with a 5% discount on all orders
  • Dedicated Point of contact
  • Access to our trade website
  • You can buy most items in single units
  • Access to trade showroom and virtual tour
  • Specific customer pricing applied to your website login
  • Seasonal trend reports
  • Access to our Libra loyalty discounts

Chandelier Display From The Libra Company at Spring Fair

Gold

Annual turnover £20-30K rewards you with a 7% discount
Annual turnover £30-50K rewards you with a 9% discount
  • Dedicated Point of contact
  • Access to our trade website
  • Specific customer pricing applied to your website login
  • You can buy most items in single units
  • Access to trade showroom and virtual tour
  • Seasonal trend reports
  • Access to our Libra loyalty discounts
  • Accommodation at all Libra Open weeks
  • Dedicated FTP feed
  • Enhanced sales content
  • Recommended retailer on the Libra website

Chandelier Display From The Libra Company at Spring Fair

Platinum

Annual turnover £50-80K rewards you with a 11% discount
Annual turnover £80-150K rewards you with a 13% discount
Annual turnover 150K + rewards you with a 15% discount
  • Dedicated Point of contact
  • Access to our trade website
  • Specific customer pricing applied to your website login
  • You can buy most items in single units
  • Access to trade showroom and virtual tour
  • Seasonal trend reports
  • Access to our Libra loyalty discounts
  • Dedicated FTP feed
  • Enhanced sales content
  • Recommended retailer on the Libra website
  • Priority deliveries and D2C deliveries
  • Social media perks
  • Access to our design/VM team
  • Enhanced Accommodation and hospitality at Libra open weeks
  • Private Open Week viewings with hospitality
  • Priority stock allocation
  • Christmas gifts
  • Access to furniture packs
FAQS

 

Will I be able to get a discount on promotional items?

Promotions and clearance are exempt from the discount structure.

 

When I log into the website do I see discounted prices?

Your price discount is applied to your website login so you are seeing your agreed discount price when you log in.

 

When will I be able to move bands?

Any adjustments made to your positioning happen a the end of the financial year so on 1st July 2021 any adjustments will be made then.

 

How is the discount added to my order?

We have made it nice and easy for you because within your personal account your unique discount has already been applied to prices so you don’t need to wait to work it out at the end.

 

Will I get priority on stock if I’m in a higher band?

If items have been allocated then we will not change the priority however in the event where stock has not yet been allocated then priority will be given to customers on a higher tier.

 

 

Terms & Conditions 

Discount is available on orders placed from 1 July 2020 until 30 June 2021.

The discount structure replaces all previous discount structures.

Membership status is based upon invoiced turnover in 12 previous months.

Discounts are at Libra’s discretion and we have the right to remove at any time without notice including the right to remove discounts due to late payments.

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